You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Age Verification - This enables the USPS to verify your age prior to receipt. Most times you will be required to go to your local post office and supply your state identification to pick up your package.
USPS First Class - With this option, you will be required to submit a photo of your State issued photo identification, along with a photo of you holding the same identification. We use this for 2 reasons. 1.) To verify your age and 2.) To verify the shipping address. Your package will not be mailed until this information is received. You can email your photos to firstname.lastname@example.org, and insert your Order# in the subject line.
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and your state may not allow for vape products to be shipped from out-of-state locations.